Today I called the bank and was put on hold. The usual, “Your call is important to us and we will be with you in a minute” spiel came on every minute or so. About 13 minutes in, I was getting frustrated. Around 15 minutes, I came to a critical decision point: I could admit defeat and hang up, or hang on till the bitter end. I decided to stick it out. I wasn’t letting some bank queue outlast me.
At about the 25-minute mark, I abruptly hung up.
It’s Martin Luther King Day.
The bank is closed.
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